service instructions

Should your equipment require service, our Technical Support Department will provide you with a return material authorization (RMA) number. The RMA number is valid for thirty days. To contact Technical Support please call 206-526-0205.

Once you have obtained an RMA#, place your analyzer and all its accessories (cable set and charger) in your carrying case. Wrap the carrying case in a plastic bag. Package the carrying case in a sturdy cardboard box with 3 inches of insulation on all sides (bottom, top, and 4 sides). Insulation may be crushed newspaper, foam peanuts, or any other soft cushioning material. Label the package as "FRAGILE".

Address the package to:

Biodynamics Corporation
Service Department, RMA #_____
14739 Aurora Ave N, #100
Shoreline, WA 98133-6547

You are responsible for shipping the product to Biodynamics. Recommended carriers are UPS and Federal Express. You may arrange for either of these carriers to pick up product at your facility. Other methods are available including the US Postal Service. Regardless of the carrier you choose, please be certain to insure the package for its full value.

Please enclose a letter with the analyzer. Provide us with your name, address, email address and phone number along with repair instructions.
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